Terms of Service
Welcome to Morixenavela. These Terms of Service explain how purchases through our online store work and what you can expect when shopping with us. Please read them before placing an order.
1. Who operates this store?
Morixenavela is an online store operated by Maleng Por UG (haftungsbeschränkt), Aue 87 A, 03185 Drachhausen, Germany.
Managing Director: Frank Smrcek
Commercial Register: Amtsgericht Cottbus, HRB 19745 CB
Email: info@morixenavela.com
Phone: +49 1590 8032758
Website: https://morixenavela.com
In these Terms, "we," "us," and "our" refer to Maleng Por UG (haftungsbeschränkt). "You" refers to anyone visiting the website or making a purchase.
2. Our products
Our online store focuses on specialty foods, including cookies, biscuits, biscotti, and other baked treats. The products available for purchase are the products displayed in the store at the time you shop. Availability and selections may change.
Please read each product page carefully before ordering. Food products may contain allergens or have particular storage requirements. Ingredients, allergen information, other mandatory food information, and any relevant instructions should be reviewed before purchase. If you have a food allergy or dietary restriction and need clarification, please contact us before ordering. Do not assume a product is suitable for a particular diet unless its information specifically says so.
3. Prices and payment
The total price of each product is displayed in the store. Applicable taxes are included where legally required. Any delivery charges and additional charges that apply to your order will be shown before you confirm the purchase.
Available payment methods appear during checkout. Payments are handled using the methods and providers offered there. We do not require you to send payment details by email.
4. Placing an order and forming a contract
You can select products, review the contents of your cart, and enter the details needed to complete checkout. Before submitting your order, you can review and correct the information you entered. By using the final order button, you submit a binding order for the goods shown in your cart.
We will acknowledge your order electronically. A contract is formed when we accept your order, including through an express acceptance or dispatch confirmation, as applicable to the checkout process. If an ordered item cannot be supplied, we will contact you and arrange a refund of any amount already paid for the unavailable item.
The terms and order information will be made available in the checkout process and order communications. Please keep a copy for your records.
5. Delivery
We deliver to the destinations made available during checkout. Shipping methods, costs, and estimated delivery periods depend on the destination and the selected option. Full details can be found in our Shipping Policy and at checkout.
Please enter a complete and accurate delivery address. If an address needs to be corrected, contact us as soon as possible. We cannot promise that changes can be made after an order has been processed.
For consumer orders, the risk of accidental loss or damage generally passes when you, or someone you have designated other than the carrier, physically receives the goods, unless a legally applicable exception applies.
6. Food information and care
We aim to provide relevant product information before you buy, including mandatory food details where required. Ingredients and allergens may differ between products, so always check the information for the specific item you are purchasing. Follow the storage and consumption instructions provided with your order.
If you receive a product that appears damaged, contaminated, spoiled, or otherwise unsafe, do not consume it. Contact us promptly so we can review the issue and explain the next steps.
7. Cancellation, withdrawal, and returns
Consumers may have a legal 14-day right of withdrawal for eligible distance purchases. Certain goods, including products that spoil quickly or meet another specific legal exception, may be excluded. Not every food product is automatically excluded.
For the full explanation of your rights, how to notify us, applicable exceptions, return costs, and refunds, please read our Returns & Refunds page. Nothing in these Terms limits any mandatory consumer rights.
8. Defective or incorrect goods
If an order arrives damaged, incorrect, or not as described, please contact us at info@morixenavela.com with your order details and a description of the issue. Photos may help us investigate, but your statutory rights do not depend on supplying photos. Your rights under applicable consumer protection and statutory conformity rules remain unaffected.
9. Using our website
Please use the website lawfully and do not attempt to interfere with its operation or security. Text, photographs, designs, and other materials may be protected by intellectual property rights belonging to their respective rights holders. Their presence on our website does not grant permission to reproduce them without authorization.
10. Privacy
When you browse or shop with us, personal data may be processed to operate the site, handle orders, respond to messages, and comply with legal requirements. Details are explained in our Privacy Policy.
11. Applicable law and customer rights
German law applies to these Terms, subject to any mandatory consumer protections that apply in your country of habitual residence. If any provision is unenforceable, this does not affect the validity of the remaining provisions or your statutory rights.
12. Contact
If you have a question about a product or an order, email info@morixenavela.com or call +49 1590 8032758.