Shipping Policy
We want ordering from Morixenavela to be simple, with delivery information that is easy to understand. This Shipping Policy explains the shipping options provided for the store and what to do if a parcel has a problem.
1. Delivery destinations
The destinations we can deliver to are shown during checkout once you enter your delivery address. Not all options are necessarily available for every destination or product. If we cannot deliver to an address, checkout may not offer a delivery option for it.
2. Shipping options and estimated times
Where available for your order, the store's shipping options are:
Standard shipping (Kostenloser Versand)
Shipping fee: Free
Estimated delivery time: 4-5 business days
Insured shipping (Versicherter Versand)
Shipping fee: EUR 3.95
Estimated delivery time: 3-5 business days
The options, prices, and estimated delivery periods applicable to your particular order are the ones displayed at checkout before purchase. The estimated times above are not guaranteed arrival dates. Business days generally exclude weekends and public holidays.
3. Processing and dispatch
Orders are prepared for dispatch according to product availability and the requirements of the goods. Some specialty food products may need additional care in packing or handling. Where an expected delivery period is given at checkout, please use that information for your order; do not assume every product has the same processing schedule.
4. Food packaging and delivery care
Food products should be handled and stored according to their accompanying instructions. When a parcel arrives, check that its contents appear intact and that any required storage or consumption instructions can be followed.
If food appears damaged, spoiled, or unsafe, do not eat it. Contact us promptly with your order details. Your statutory rights are not reduced by any request to report a problem quickly.
5. Delivery delays
Delivery times can be affected by address issues, public holidays, service disruptions, or other circumstances outside the normal delivery process. If a delivery is delayed, contact us at info@morixenavela.com so we can check the order with the relevant service provider.
Nothing in this Policy takes away your statutory rights if goods are not delivered within the agreed period or if a legally required remedy is available.
6. Incorrect address or missed delivery
Please check your delivery address before completing checkout. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee an address change once an order has entered dispatch.
If delivery cannot be completed, please contact us so the available next steps can be checked. Any costs or remedies will be handled in accordance with applicable law and the circumstances of the delivery.
7. Damaged or missing parcels
If your order arrives damaged, an item is missing, or the parcel does not arrive, email info@morixenavela.com with your order number and a brief description of the issue. You can include photographs if you have them. We will review the situation and explain the available options. Your mandatory consumer rights remain unaffected.
8. Contact
For questions about shipping, please contact:
+49 1590 8032758